Hello, Commanders –
We hope you all have been enjoying your first-time going hands-on with Homeworld 3 during our public demo of War Games.
Watching you share your experiences, exchange and debate strategies, and give us constant feedback has been incredible. This was our first time seeing the game played at scale, which is always an equally thrilling and nerve-wracking moment.
We also recently gathered a dedicated group of players from outside our organizations to play through the full game. This resulted in additional insights and perspectives that will be incorporated to make Homeworld 3 the best experience possible.
After careful analysis of feedback, we made the decision to delay the global launch of Homeworld 3 until May 13, with advanced access set for May 10, to ensure that we’re making the final tweaks needed to deliver at the level of quality that we strive for and you deserve.
To say that you as a community of players have been waiting patiently for this next installment would be an understatement, and we are deeply appreciative of that. We will continue to keep you updated on our progress.
As always, you’re welcome to send your feedback via social channels, the Homeworld Universe Discord, and through our support page.
Thank you all for playing, and we’ll talk again soon –
Gearbox and BBI
If you have any other questions, please feel free to reach out to Customer Support.
We understand you may have some follow-up questions regarding this announcement. Please read through the FAQ below for more information.
- Is my Collector’s Edition order from Amazon really cancelled?
To get the accurate, current status of your order you’ll need to reach out to Amazon directly.
- Will I be able to re-order the CE if my order was cancelled?
Now that there is a new release date for the game, retail partners each have their own systems for determining when new orders can take place. It is each retailer’s decision once a product’s release date changes when and if to re-list it for sale. We are ensuring that the retail partners that previously had the CE for sale have all of the updated information on the new release date, and will communicate that information as soon as possible.
- Why was my Collector’s Edition order cancelled on Amazon?
When some retailers don’t receive product on their expected timeline, in this case our Collector’s Edition due to the remaining work to be done on the game, automated processes can be triggered that can either send out a delay or cancellation notice to their customers. While all retailers have their own processes for this type of scenario, this is very likely what happened to your order. We’ve communicated our new release window to all our retail partners and expect the CE to be relisted, or delivery dates updated, soon.
- Is the Collector’s Edition still available for pre-order?
Yes, as long as it has not sold out yet with your chosen region/retailer. Details on official retail partners can be found on Homeworld Universe.
- When will my Collector’s Edition arrive? Will it arrive in time for the Advance Access period?
For players who purchased the Collector’s Edition through Fig, Gearbox Publishing is responsible for ensuring a timely delivery for the new advanced access date of May 10, 2024.
For those purchasing the CE through retailers, those retailers will receive the Collector’s Edition from Gearbox Publishing in time to ship them to customers for the new advanced access date of May 10, 2024.
Please note that we cannot guarantee delivery dates, as the speed of delivery is dependent on several factors, including but not limited to, shipping terms of the retailer and the possibility of general shipping issues arising that are out of our control.
- Is my CE digital key included in the physical shipment?
Yes. Your digital download code will be packed inside your Collector’s Edition box. We cannot email you your key separately.
- How can I update my Shipping address for the Collector’s Edition?
For players who purchased the CE through Fig, please reach out to Customer Support to update your address.
For players who purchased the CE through other retailers, address updates should be made directly with the retailer.
- I didn’t get a chance to order a collector’s edition previously, where can I purchase one?
Details on official retail partners can be found on Homeworld Universe.
If you have any other questions that were not answered here, please feel free to reach out to Customer Support.
We thank you for your continued support, patience, and understanding.
